Return & refund policy

You may request a return within 7 days of delivery for eligible products that are unused, unworn, unwashed, and in original condition.

Original condition means the product has not been worn outdoors or for events, has not been washed or dry-cleaned, has no stains (including makeup, perfume, or deodorant marks), no odour, no alterations, and no missing pieces (such as dupatta, belt, or lining). Soft try-on at home is fine if the product is returned in the same sellable state.

• Wrong size or fit (subject to stock availability for exchange).
• Product significantly different from the listing (colour, fabric, or design).
• Defective, damaged, or torn item received.
• Wrong product delivered.

• Items worn, washed, or altered.
• Customised, made-to-order, or personalised products.
• Products marked as final sale or non-returnable on the product page.
• Free gifts or promotional items unless defective.

If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery with your order ID, photos of the product and packaging, and a brief description. We will arrange a replacement, exchange, or refund as appropriate at no extra cost to you.

• Email support@ritwa.in or contact our Grievance Officer with your order ID and the mobile number used at checkout.
• You can also track your order at /orders/track using order ID and mobile.
• We will confirm eligibility and share return instructions. We create and pay for the return shipment.
• Returns without prior approval may not be accepted.

Exchanges for a different size or colour are subject to stock availability. If the requested variant is unavailable, we will offer a refund or an alternative product of equal value with your consent. Only one exchange per order is permitted unless otherwise agreed in writing.

• Approved refunds for prepaid (online) orders are returned to the original payment method used at checkout.
• COD orders are refunded via UPI or bank transfer to the account details you provide, after verification.
• Eligible approved returns receive a 100% refund of the product amount paid (after adjusting any coupon or promotional discount on that item). Refunds are processed within 7–10 business days after we receive and inspect the returned product.
• COD handling fees, if charged, are non-refundable once the order has been dispatched.
• Coupon or promotional discounts are adjusted proportionally in the refund amount.

For all approved returns, we arrange and pay for return shipping (pickup or courier as we confirm). Return shipping is not charged to you and is not deducted from your refund. Please do not return items without our confirmation — unsolicited returns may be refused.

• Orders can be cancelled before dispatch by contacting us promptly with your order ID.
• Once shipped, cancellation is not possible; you may request a return after delivery under this policy.
• If we cancel your order due to stock or pricing error, a full refund will be issued.

For return or refund disputes, contact our Grievance Officer. We aim to resolve complaints within 30 days:

Nandankumar Karetha
nandankaretha8@gmail.com
+919327684129

You may also use the National Consumer Helpline at 1915 or approach the appropriate Consumer Commission under the Consumer Protection Act, 2019.